H. James Harrington is a American author, lecturer, consultant, international performance improvement and quality guru, entrepreneur, engineer and business man. Over his long career he has developed many concepts; some of the more important ones are: Poor-Quality Cost, Total Improvement Management and Business Process Improvement.
Harrington has authored 35 books and created ten software packages on performance improvement. In addition, he has written a monthly column for Quality Digest magazine for over eleven years. He is considered one of the world’s leading performance improvement gurus. His career in quality and performance improvement spans 65+ years.