Let’s Stop Paying Lip Service to Excellence

The time has come to change our standards. Our companies must make fewer errors and permit fewer defects. Poor employee training, inferior supervision and one-way communication must be corrected. It’s time to stop accepting mediocre performance as “exceeds expectations.” An error rate of 3.4 errors per million opportunities isn’t good enough. We must embark on a new philosophy of Continue reading

The Decline of U.S. Dominance — Part I

The United States is still the dominant force in profit, productivity, creativity, and technology, but the rest of the world is catching up fast. We have had it all our way for the last 100 years. We have grown fat, lazy, and arrogant. Our position as the world leader is slipping every day. We are getting more and more in debt; this is true not only for the U.S. government, but for every one of us. People want… Continue reading

Let’s Stop Paying Lip Service to Excellence

The time has come to change our standards. Our companies must make fewer errors and permit fewer defects. Poor employee training, inferior supervision and one-way communication must be corrected. It’s time to stop accepting mediocre performance as “exceeds expectations.” An error rate of 3.4 errors per million opportunities isn’t good enough. We must embark on a new philosophy of Continue reading

The Decline of U.S. Dominance — Part I

The United States is still the dominant force in profit, productivity, creativity, and technology, but the rest of the world is catching up fast. We have had it all our way for the last 100 years. We have grown fat, lazy, and arrogant. Our position as the world leader is slipping every day. We are getting more and more in debt; this is true not only for the U.S. government, but for every one of us. People want… Continue reading