Thirteen Fundamental Truths

Back in 1986 I documented a list of 13 fundamental truths that applied to all organizations. I ran across these statements recently when I was looking for some comments made by a past IBM president that I wanted to use in a new book I am writing. As I thought back over the past 25 years, I realized that Continue reading

Let’s Stop Paying Lip Service to Excellence

The time has come to change our standards. Our companies must make fewer errors and permit fewer defects. Poor employee training, inferior supervision and one-way communication must be corrected. It’s time to stop accepting mediocre performance as “exceeds expectations.” An error rate of 3.4 errors per million opportunities isn’t good enough. We must embark on a new philosophy of Continue reading