Thirteen Fundamental Truths

Back in 1986 I documented a list of 13 fundamental truths that applied to all organizations. I ran across these statements recently when I was looking for some comments made by a past IBM president that I wanted to use in a new book I am writing. As I thought back over the past 25 years, I realized that Continue reading

Tenfold Improvement

“In 1979,” recalled John A. Young, former president of Hewlett-Packard Corp., “I launched a new quality campaign by announcing what I call a ‘stretch objective.’ I asked our product failure rates to be cut to one-tenth their current levels by the end of the 1980s. Why ask for a factor-of-10 improvement number? If I called for an improvement of only two-to-one, our people wouldn’t have done anything until 1988. They wouldn’t have been forced to radically rethink their operating procedures.” Hewlett-Packard’s stretch objective seemed difficult, but Continue reading

The Quality Conundrum

When you’ve been involved in quality for as long as I have, you begin to wonder just where we’re going. I hear ever-younger consultants telling us about what’s new and different, but it all sounds like the same quality methodology I was introduced to 72 years ago, when my father began to keep control charts on my first-grade tests. (At that time Dad was the chief inspector at IBM.) Continue reading